Lost and Found: Navigating Tokyo’s Two Airports




Japan’s reputation for meticulous organization and respect for personal belongings is vividly displayed in the lost and found services at its airports. Whether you’re passing through Narita or Haneda Airport, losing a possession need not be a major crisis. This post will guide you through the processes at these airports, ensuring that losing an item can be more an inconvenience than a disaster.

Japan’s Approach to Lost and Found

The Japanese culture of respect extends to the handling of lost items, where a well-structured system increases the likelihood of items being returned to their owners. Let’s delve into how Narita and Haneda Airports manage lost and found items, offering peace of mind to travelers.

Narita International Airport (NRT)

As a key international gateway, Narita Airport has a robust system to manage lost and found items effectively. Here’s what you need to know if you lose an item at Narita:

  1. Reporting Lost Items: Immediately report any lost item at one of the Lost and Found counters scattered across the terminals. Staff members are equipped to handle queries in multiple languages, aiding international passengers efficiently.
  2. Retrieving Items: Items found within the airport premises are carefully logged and securely stored, ready for retrieval.
  3. Claiming Lost Items: Proper identification and a detailed description of the lost item will be necessary to claim it. For those who have left the airport, Narita provides options for shipping found items, though this may incur a charge.

If you need have your lost and items shipped overseas, there are some shipping services of lost and found property from Japan. Learn more here. 

 Haneda Airport (HND)

Conveniently located closer to central Tokyo, Haneda Airport also offers efficient lost and found services that cater to a vast number of travelers. Here’s how Haneda handles lost items:

  1. Service Locations: The Lost and Found center is easily accessible from all terminals and operates with extended hours to cater to the needs of passengers.
  2. Multilingual Assistance: Haneda’s staff are ready to assist in several languages, making it easier for international travelers to navigate the lost and found process.
  3. Transport-Related Losses: If you lose something on a connecting bus or train, Haneda staff can guide you to the respective lost and found services for these modes of transport. For more information on how lost and found system at Haneda Airport works, read this blog post.

Practical Tips for Travelers

  • Secure Valuable Items: Always keep essentials like passports, wallets, and electronics in your personal carry-on.
  • Label Your Belongings: Tags with your contact information can significantly speed up the process of retrieving lost items.
  • Act Quickly: The sooner you report your lost item, the better the chances of recovery. Immediate action is crucial.
  • Final Checks: Always perform a final check of your seating area, overhead bins, and departure lounge before moving on.

Losing items in Japan’s airports is made less daunting thanks to the streamlined lost and found processes at Narita and Haneda. With proactive steps and efficient systems, travelers can often recover their possessions with minimal hassle, reflecting Japan’s commitment to excellent service and respect for personal property